At Johnsons of Whixley we set great store not only by the quality of our plants but also in the service we offer to our customers.
Whether you take delivery of hundreds of items for large schemes, visit Johnsons commercial, or if you are a retailer of plants to the gardener, it’s important to us that you are dealt with professionally. We know from ongoing research that we do well in most areas but, far from being complacent, we want to do better.
Of course, to give good service and remain competitive we need help from you at certain key times in the ordering and delivery cycle. This document sets out what we think you have a right to expect from us – the things you can judge us by.
The Charter should be read in conjunction with our terms of business and any other issues raised during the negotiation of your order.
If at any time you have any queries or comments about our performance please do not hesitate to contact us.
..we know that time is money, so we will try not to keep you waiting.
…by having a dedicated member of our sales team you have someone at Johnsons who can understand your specific planting requirements and ensure you receive the correct pricing, plant material and delivery options every time.
..able to answer your questions fully, or get an answer for you within half an hour.
…if we don’t get back to you with the full quote we’ll give you as much as we can in that time period and tell you when you can expect the rest.
Possibly not the cheapest but we shall always aim to give best value overall.
Be it estimate, delivery note or invoice.
together with a delivery time being notified by our driver on the day, if required.
Who understand your requirements on site or at your depot.
..delivered to specification ‘ in other words getting what you pay for.
..we aim to keep adequate stocks of key lines throughout the planting season.
..possibly not the cheapest but we shall always aim to give best value overall.
..expert horticultural comment to help you plan and execute projects more effectively.
..including the use of appropriate practice as well as social and environmental responsibility.
Helpful information for the professional landscape gardener
Good layouts ‘ plants that are easy to find and compare
A constant supply of plant stalwarts ‘ as far as is possible we’ll make certain that the landscape staples are always available
A stock lifting, collation, and delivery service for those for whom time is of the essence
Fast check out so that you can get the stock paid for, loaded up, and be on your quickly
..of them being made. If we let you down on this one, contact the Chairman direct!