Customer care
We take great pains to ensure not only that we grow and deliver plants to the highest standard but also that we provide a standard of service to match.
As a wholesale nursery we are fairly unique in having a Customer Charter here. Most of the time we get things right - as you'll see from the customer comments at the foot of the page and in testimonials.
However, we know that sometimes things do go wrong, and if they do our aim is to put them right as quickly as possible through Chris Davis and Cath Roche our Administration and Customer Liaison Team.
If you have a problem, talk first to your regular Johnsons contact. Tell them what's wrong and how you would like the problem fixed. All Johnsons staff are briefed to bring complaints immediately to Chris or Cath. They will look into the problem, agree a solution, and ask your Johnsons contact to get back to you to explain what's going to happen. Under normal circumstances complaints will be dealt with and resolved the same day they are raised.
If you are not happy with the solution please write to:
The Group Managing Director,
Johnsons of Whixley
Whixley
York YO26 8AQ
Our customers know that every time we make a delivery - either to their own yards or direct to site - we ask them to complete a very brief questionnaire to tell us about how that order has been handled. Here are some recent comments:
"Good to know that there are still some professional efficient companies available to meet our needs"
PJG, Hampshire
"Excellent, helpful, efficient!"
LC, Edinburgh
"As usual, a very professional service from quote to delivery"
LCC, West Yorkshire
"Johnsons not only provided a first rate delivery service with a very pleasant driver, they also offered good advice and good quality plants. Well done!"
WSG, North Yorkshire
"Best service ever!"
KH, Tyne and Wear
"Exceptional delivery methods. Plants arrived in perfect condition. Five star service!"
CB, Northants